FAQs

Where can I buy Faffies?

We’re an exclusive online store! Faffies is only available through our official website,www.faffies.co.za. Browse, select, and order all from the comfort of your home.

Do you have retail sellers or stores in South Africa, the UK, Australia, or other countries?

Currently, Faffies is only available online through our website, with no retail sellers or physical stores locally or internationally. However, we offer worldwide shipping, so your order will be delivered right to your doorstep, no matter where you are!

What sizes do Faffies items come in?

Faffies Swimwear
Our Faffies Swimwear range covers the whole crew — from little ones in sizes 2-3 years, all the way up to 11-12 years. Adult sizes range from 30–42.

Faffies T-shirts
Our Faffies T-shirts are available in sizes XS to XL for both males and females!

Faffies Hats
Max Wash bucket hats, ripstop bush hats, and performance wide-brim hats come in one size and fit the average adult head comfortably.

Our Max Wash caps feature an adjustable band, so you can get that just-right fit.


Still not sure which size to go for? Check out our size guides to find your perfect fit!

How do I choose the right size Faffie speedo if I’m unsure?

To find the perfect fit, we recommend this simple method:

  1. Take a pair of your underwear and lay it flat on a bed.
  2. Use a ruler or measuring tape to measure the waistband (elastic area) from left to right in centimeters.
  3. Compare your measurement to the “Garment Waist (cm)” section on our size chart (men’s or kids).

When in doubt, we suggest sizing up for a more comfortable fit. For example, if you usually wear pants size 32, you’d typically be a size 32 or 34 in Faffies. Our swimwear come with an adjustable drawstring, so you can easily tighten them for the perfect fit!

Do you ship internationally?

Yes, we do! Faffies offers international shipping with express service through FedEx and UPS. Shipping costs and delivery times vary depending on your location, with an estimated shipping time of 7-10 days. For more information, please see our Shipping Policy.

I have a question regarding my order. Who can I contact?

Need to contact us? No stress, we’ve got you!

Email: support@faffies.co.za

WhatsApp: 077 603 5630

How long does it take for my order to arrive?

Orders within South Africa usually arrive within 3-7 business days. International shipping times vary, but you can expect delivery within 7-10 business days, depending on customs.

Can I track my Faffies order?

Absolutely! Once your order is shipped, you’ll receive a tracking link via email to follow your Faffies from our door to yours.

PLEASE NOTE: When your tracking link shows “IN DELIVERY VEHICLE” your parcel is not yet “OUT FOR DELIVERY” and will still take 1-3 days to reach you.

Can I exchange my Faffie if it doesn’t fit?

Returns & Exchanges (SA only)
Wrong size? No stress! Return within 10 days for a voucher—item must be unworn, with tags and original packaging.

International Orders
No returns/refunds outside South Africa. Please check our size guide before ordering!

Faulty Orders
Got a faulty item? Email us with pics. If approved, we’ll arrange collection and refund you, or send you a gift card.

Sale Items
All sale items are final—no exchanges, refunds, or vouchers.

Don’t hesitate to contact us at:
Email: support@faffies.co.za
Whatsapp: 077 603 5630


How do I care for my Faffies?

Faffies are made to last, but to keep them looking their best, here are our care tips:

  • Hand wash in cool water with mild detergent.
  • Rinse and hang to dry in the shade.
  • Avoid machine washing, tumble drying, or using bleach.
  • Avoid rough surfaces and tanning oils, as these can damage the fabric.

Are Faffies made sustainably?

At Faffies, we’re committed to sustainability. Our packaging is made from recycled plastic and is designed to be reusable. We encourage our Faffie family to repurpose it creatively—as a wet bag, pencil case, makeup pouch, phone and key holder, or even a beach accessory bag. Small changes make a big impact!

Are Faffies swimwear chlorine-resistant?

Yes, our Faffies swimwear is crafted with durability in mind and provides 80-90 hours of chlorine resistance, ensuring they hold up for all your pool days.

Do Faffies offer UV protection?

Yes, Faffies are designed to provide a basic level of UV protection. However, we recommend using sunscreen on all exposed skin for optimal protection from the sun

How can I stay updated on new releases and offers?

Follow us for all the latest updates— new merch drops, exclusive offers, behind-the-scenes content, and fun Q&As with Faf!

Plus, sign up for our monthly newsletter on our website to get 10% OFF your first purchase and be the first to know about everything Faffies!