FAQs
How do I choose the right size?
You’ll find a size guide on the right hand side of every product page that requires sizing. Each guide includes measurements and explains exactly how to measure to find your best fit. Follow the guide for the specific item you’re buying, as sizing and fit differ across our range.
What sizes do Faffies products come in?
Swim Briefs
- Men’s: Sizes 30 to 42.
- Kids’: 2 to 3 years up to 13 to 14 years.
Men’s Tees
- XS to XXL.
Women’s Cotton Tees
- XS to XL.
Men’s Shorts
- Swim Shorts: XS to XXL.
- Comfort Shorts: XS to XXL.
Hats & Caps
All hats and caps come in one adult size. All caps have adjustable bands at the back.
Sizes and availability vary by style. Check the product’s size guide for measurements and measuring instructions.
Are Faffies swim briefs lined?
Yes. Our swim briefs are fully lined for comfort, support and coverage, with an adjustable drawstring for a secure fit.
Are Faffies swim briefs chlorine resistant?
Yes. Our Faffies swim briefs provide approximately 80 to 90 hours of chlorine resistance. Rinse them in cool fresh water after swimming and follow the care instructions to help preserve their colour and stretch.
How do I care for my Faffies?
For swim briefs:
- Hand wash in cool water with mild detergent.
- Rinse in fresh water after swimming in the pool or ocean.
- Hang to dry in the shade.
- Do not machine wash, tumble dry, iron or bleach.
- Avoid rough surfaces and tanning oils, which can damage the fabric.
For swim shorts, clothing and accessories, follow the care label on the item.
Where are Faffies made?
Faffies is based in Cape Town, where our products are designed and our core swim briefs are made. Manufacturing locations differ across the rest of our range.
Is Faffies packaging reusable?
Yes. Our recycled plastic packaging is designed to be reused. Give it another life as a:
- Wet bag.
- Pencil case.
- Makeup pouch.
- Phone and key holder.
- Beach accessory bag.
Which stores stock Faffies in South Africa?
You can find selected Faffies products at the stockists below. Products, sizes and availability vary by store, so check with the branch before visiting.
Western Cape
Kloppers Sport
- Somerset West
- Stellenbosch
- Cape Gate
Indoblu
- Hermanus
- George
- Mossel Bay
- Plettenberg Bay
Gauteng
Kloppers Sport
- Pretoria
Kido Co.
- Centurion
Eastern Cape
Indoblu
- Gqeberha (PE)
- Jeffreys Bay
- Kenton on Sea
- Port Alfred
- Bruces, St Francis Bay
Mpumalanga
Country & Outdoor
- Middelburg
How much does delivery cost?
- Standard delivery within South Africa: R100.
- Express delivery within South Africa: R180.
- Free standard delivery: On orders of R1,400 or more.
- International delivery: Costs depend on your destination and shipping option, with the amount shown at checkout.
How long does delivery take?
- South African standard delivery: 3 to 5 business days.
- South African express delivery: 1 to 2 business days.
- International express delivery: Generally 5 to 10 business days.
- Japan, USA and UK flat rate promotions: 20 to 30 business days.
These are estimates. Outlying areas, busy periods and customs clearance may affect delivery times. Flat rate orders are grouped into bulk shipments, which take longer than express delivery.
Do you ship internationally, and are duties included?
Yes. We offer tracked international delivery, including:
- Express delivery through FedEx and UPS.
- Flat rate shipping promotions to Japan, the USA and the UK.
For international express orders, import duties and taxes are your responsibility unless the selected option explicitly includes them or offers prepayment. Special country offers may have different duty arrangements, so check the offer details before ordering.
For more information, see our Shipping Policy.
Do you offer flat rate international shipping?
Yes. We currently offer:
- Japan: ¥2,500 (R270) shipping on orders over ¥4,400 (R470).
- USA: US$31 (R500) shipping on orders over US$38 (R600).
- UK: £28 (R600) shipping on orders over £23 (R500).
Allow an estimated 20 to 30 business days for delivery. We group customer orders and ship them together in bulk to save you money on shipping. This takes longer than express delivery, so keep that in mind if you need your order for a specific date.
Can I collect my order?
Cape Town collection may be available for eligible orders.
- Select pickup at checkout if the option is offered.
- Wait for confirmation that your order is ready before visiting.
- Your confirmation will include the collection details.
How do I track my order, and what if it is delayed?
Once your order has been dispatched, we’ll email you a tracking link.
- Check the tracking link for the latest courier updates.
- For local deliveries, “in delivery vehicle” does not necessarily mean “out for delivery”. Your parcel may still take another 1 to 3 days to reach you.
If your parcel is beyond the estimated delivery window, or tracking shows a delivery problem, email support@faffies.co.za with your order number so we can investigate.
Can I change or cancel my order?
Email support@faffies.co.za as soon as possible and include:
- Your order number.
- The change you need, including any delivery address correction.
We’ll check whether we can still help. Changes and cancellations cannot be guaranteed once your order has entered fulfilment or been handed to the courier.
Do you offer returns, refunds or exchanges?
We only offer exchanges for sizing or change of mind. We do not accept returns for a refund.
- South African exchange requests must be made within 30 days of receiving your order.
- Items must be unworn, unwashed and in their original condition.
- All tags and original packaging must be intact.
- You cover the courier fees.
- Replacements are dispatched after your returned item passes inspection, subject to stock availability.
- Sale items are excluded from ordinary exchanges.
- International orders are not eligible for sizing or change of mind exchanges.
To request an exchange, email support@faffies.co.za with:
- Your order number.
- The replacement size or style.
- Your collection address.
Faulty, incorrect or incomplete orders are handled separately as explained below. See our full Returns Policy.
What if my order arrives faulty, incorrect or incomplete?
Email support@faffies.co.za and include:
- Your order number.
- A short explanation of the issue.
- Clear photos where relevant.
Keep the item and packaging while we investigate. If an item is confirmed as faulty, we arrange collection at our cost and offer a full refund, or a gift card if you prefer. For an incorrect or missing item, our team will confirm the next steps to resolve it.
How can I hear about restocks, new releases and offers?
Follow us for restocks, new drops, exclusive offers, events, behind the scenes content and Q&As with Faf:
- Instagram: @faffies.official
- Facebook: Faffies
- TikTok: @Faffiesofficial
- LinkedIn: Faffies Official
Sign up to our monthly newsletter to receive 10% off your first purchase and stay updated. Some favourites return, while limited prints and seasonal products may not. We only announce restock dates once confirmed.
What payment methods do you accept?
Our checkout offers:
- Visa and Mastercard card payments.
- Apple Pay.
- Google Pay.
- Capitec.
- Payflex.
- Yoco.
- Payfast.
- Paystack.
After completing your order, you should receive a confirmation email. If payment went through but you have not received confirmation, check your spam folder, then email support@faffies.co.za with the name and email address used at checkout and your payment reference.
Still need a hand?
- Email: support@faffies.co.za
- WhatsApp: 077 603 5630
- You can also reply to your order email.
For an existing order, include your order number and the email address used at checkout.