1. Where can I buy Faffies swimwear?
We’re an exclusive online store! Faffies is only available through our official website, www.faffies.co.za. Browse, select, and order all from the comfort of your home.
2. Do you have retail sellers or stores in South Africa, the UK, Australia, or other countries?
Currently, Faffies is only available online through our website, with no retail sellers or physical stores locally or internationally. However, we offer worldwide shipping, so your order will be delivered right to your doorstep, no matter where you are!
3.1 What sizes do Faffies speedos come in?
Our Faffies range offers sizes that cater to all South Africans, from as small as size 2-3 years old up to adult sizes, even reaching size 42! Please refer to our Size Guide for the best fit.
3.2 How do I choose the right size Faffie if I’m unsure?
To find the perfect fit, we recommend this simple method:
- Take a pair of your underwear and lay it flat on a bed.
- Use a ruler or measuring tape to measure the waistband (elastic area) from left to right in centimeters.
- Compare your measurement to the “Garment Waist (cm)” section on our size chart (men’s or kids).
When in doubt, we suggest sizing up for a more comfortable fit. For example, if you usually wear pants size 32, you’d typically be a size 32 or 34 in Faffies. Our speedos come with an adjustable drawstring, so you can easily tighten them for the perfect fit!
4. Do you ship internationally?
Yes, we do! Faffies offers international shipping with express service through FedEx and UPS. Shipping costs and delivery times vary depending on your location, with an estimated shipping time of 4-7 days. For more information, please see our Shipping Policy.
5. I have a question regarding my order. Who can I contact?
If you have any questions about your order, simply reply to any email you received from us, and our sales manager will get back to you within 24 hours. Alternatively, you can reach our team directly by emailing support@faffies.co.za, and we’ll be happy to assist!
6. How long does it take for my order to arrive?
Orders within South Africa usually arrive within 2-5 business days. International shipping times vary, but you can expect delivery within 5-8 business days, depending on customs.
7. Can I track my Faffies order?
Absolutely! Once your order is shipped, you’ll receive a tracking link via email to follow your Faffies from our door to yours.
8. Can I exchange my Faffie if it doesn’t fit?
While we don’t offer returns, we’re happy to help you with an exchange if your Faffies aren’t the right fit. For orders within South Africa, you can exchange your swimwear within 7 days, as long as it’s unworn, unwashed, and in its original packaging. Just email us at support@faffies.co.za with your order number and reason for exchange, and we’ll arrange it with a discounted courier fee.
Note: For international orders, please refer to our size guide before purchasing, as we don’t currently offer exchanges or refunds.
9. How do I care for my Faffies swimwear?
Faffies are made to last, but to keep them looking their best, here are our care tips:
- Handwash in cool water with mild detergent.
- Rinse and hang to dry in the shade.
- Avoid machine washing, tumble drying, or using bleach.
- Avoid rough surfaces and tanning oils, as these can damage the fabric.
10. Are Faffies made sustainably?
At Faffies, we’re committed to sustainability. Our packaging is made from recycled plastic and is designed to be reusable. We encourage our Faffie family to repurpose it creatively—as a wet bag, pencil case, makeup pouch, phone and key holder, or even a beach accessory bag. Small changes make a big impact!
11. Are Faffies swimwear chlorine-resistant?
Yes, our Faffies swimwear is crafted with durability in mind and provides 80-90 hours of chlorine resistance, ensuring they hold up for all your pool days.
12. Do Faffies offer UV protection?
Yes, Faffies are designed to provide a basic level of UV protection. However, we recommend using sunscreen on all exposed skin for optimal protection from the sun.
13. How can I stay updated on new releases and offers?
Stay in the loop by following us on Instagram @faffies.official for the latest news, product launches, and exclusive offers. You can also sign up for our monthly newsletter on our website for insider updates about Faffies, new merch drops, and upcoming event dates!
